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Tellez Heating and Air

Terms of Service

Last updated: November 6, 2026

These Terms of Service (“Terms”) govern your use of tellezheatandair.com (the “website”), which is operated by Tellez Heating and Air LLC (“Tellez Heating and Air,” “we,” “us,” or “our”), a family heating, cooling, and insulation business based in Broken Arrow, OK. By using the website, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website.

About our business

Tellez Heating and Air provides heating, air conditioning, heat pump, maintenance, and insulation services in the Tulsa area of Oklahoma. We are licensed (Oklahoma license #0061973), bonded and insured. The services and areas described on the website are subject to availability, and we may decline a job at our discretion.

Using the website

You must be at least 18 years old to request service or submit information through the website. You agree to use the website only for lawful purposes and not to:

  • Submit false, misleading, or someone else’s information
  • Send spam, malicious code, or automated requests through our forms
  • Try to gain unauthorized access to the website or the systems behind it
  • Copy or scrape website content for commercial use without our written permission
  • Use the website in a way that harms us, our customers, or other visitors

Information on the website

We work to keep the website accurate and current, but its content is general information about heating, cooling, and insulation. It is not a diagnosis of your home or equipment. Every home is different, so service details, availability, and recommendations are confirmed directly with you. For safety concerns such as a gas smell or electrical burning, leave the home and contact your utility or emergency services first.

Service requests, estimates, and scheduling

  • Submitting a form, calling, or texting us starts a conversation. It is not a binding agreement for service, and an appointment is not confirmed until we confirm it with you.
  • We provide free estimates on new equipment. Estimates are based on what we can see and what you tell us at the time, and may change if we find additional issues once work begins. We will explain any change and get your approval before doing extra work.
  • The scope, pricing, payment terms, and any warranty for a job are set out in the written estimate, invoice, or agreement for that job. If those documents conflict with these Terms, the job documents control for that job.
  • Manufacturer warranties on equipment are provided by the manufacturer under its own terms.

Text messages

If you agree to receive text messages from us, our SMS Terms apply in addition to these Terms. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Agreeing to texts is optional and is not a condition of any purchase. We do not share mobile opt-in information with third parties or affiliates for marketing purposes.

Financing

Financing is offered through third-party lenders, currently GoodLeap and Synchrony. Approval, rates, and terms are set by the lender, not by us, and your application is governed by the lender’s own terms and privacy policy.

Reviews and submissions

If you send us a review, story, photo, or other content, you confirm it is truthful and that you have the right to share it, and you give us permission to display it on the website and in our marketing with your first name or initials. We may edit submissions for length or clarity without changing their meaning, and we may decline to post any submission.

Intellectual property

The website and its content, including text, photos, graphics, logos, and the Tellez Heating and Air name, belong to Tellez Heating and Air LLC or are used with permission. You may view and print pages for your own personal, non-commercial use. Any other use requires our written permission. Brand names and logos of manufacturers and financing partners belong to their owners.

Third-party links and tools

The website links to and uses services from other companies, such as Google, social media sites, and financing lenders. We do not control those services and are not responsible for their content, availability, or privacy practices. Their own terms and privacy policies apply when you use them.

Privacy

Our Privacy Policy explains how we collect, use, and share your information. To opt out of the sale or sharing of your personal information, or to use your rights to know, delete, or correct it, see Your Privacy Choices in the Privacy Policy.

Disclaimer of warranties

The website is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties about the website, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the website will be uninterrupted, error-free, or free of harmful components. This section is about the website only; warranties for work we perform are set out in the documents for that job.

Limitation of liability

To the fullest extent the law allows, Tellez Heating and Air LLC and its owners, employees, and agents are not liable for any indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from your use of, or inability to use, the website. Our total liability for any claim related to a service we performed will not exceed the amount you paid for that specific service. Some states do not allow certain limitations, so some of these may not apply to you; in that case our liability is limited to the fullest extent the law allows.

Indemnity

You agree to hold Tellez Heating and Air LLC harmless from claims, losses, and costs, including reasonable attorney fees, that result from your misuse of the website or your violation of these Terms.

Resolving concerns

If you have a concern or dispute about the website or our service, please contact us first at (918) 809-2017 or tellezhvacr@gmail.com so we can try to resolve it informally.

Governing law

These Terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-law rules. Any legal action about these Terms or the website will be brought in the state or federal courts located in Oklahoma, and you consent to their jurisdiction.

General

If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with our Privacy Policy and SMS Terms, are the entire agreement between you and us about the website.

Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top shows the latest version. Using the website after a change means you accept the updated Terms.

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