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Tellez Heating and Air

Privacy Policy

Last updated: November 6, 2026

Tellez Heating and Air LLC (“Tellez Heating and Air,” “we,” “us,” or “our”) is a family heating, cooling, and insulation business based in Broken Arrow, OK. We operate the website tellezheatandair.com. This Privacy Policy explains what information we collect when you visit our website, call us, text us, or request service, how we use it, who we share it with, and the choices you have. By using our website or contacting us, you agree to the practices described here.

Information we collect

Information you give us

When you fill out a form, call, text, email, or apply for a job, we collect the information you choose to share, such as:

  • Your name, phone number, and email address
  • The address where you would like service, when you give it to us to schedule a visit
  • Details about your request, your home, and your heating or cooling equipment
  • Your text-message preferences, including whether you agreed to receive texts
  • For job applicants: the position you want, your experience, and anything you attach

Information collected automatically

When you visit the website, our site and the tools named in the “Cookies, analytics, and advertising tools” section below may automatically collect standard technical information. This includes your IP address, browser and device type, the pages you view, the site that referred you, the date and time of your visit, approximate location based on your IP address, and cookie or device identifiers.

Phone calls from our ads

When you call us after seeing or clicking one of our Google ads, Google may report basic details of the call to us, such as the time and length of the call and the caller’s area code, so we can tell which ads lead to calls.

How we use your information

We use the information we collect to:

  • Respond to your questions and schedule, confirm, and provide service
  • Prepare estimates and follow up on the requests you start with us
  • Send the text messages you agreed to receive
  • Review job applications
  • Understand how visitors use the website and measure which ads and pages lead to calls and requests
  • Protect our forms from spam, fraud, and misuse
  • Keep business records and meet our legal obligations

We do not sell your personal information for money.

Text messages (SMS)

If you check the optional text-message box on one of our forms, or otherwise agree to receive texts from us, we may send you text messages about your request, such as scheduling, reminders, and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or reply HELP for help. Agreeing to texts is optional and is not a condition of any purchase or service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are never shared with, sold to, or rented to anyone else. We share your mobile number only with the messaging provider that delivers the texts on our behalf. Full program details are in our SMS Terms.

How we share information

We share personal information only as needed to run our business:

  • Service providers that work on our behalf and may use the information only to provide their services to us. These include our website and form-delivery provider (CI Web Group), our customer messaging platform (GoHighLevel), and Google for the analytics, advertising measurement, and spam-protection tools named below.
  • Financing partners. If you choose to apply for financing through GoodLeap or Synchrony, you apply with that lender directly. The lender’s own privacy policy and terms govern your application.
  • Legal reasons. When required by law, court order, or other legal process, or when needed to protect the rights, property, or safety of our customers, our team, or others.
  • Business changes. If our business is sold or reorganized, customer records may transfer to the new owner, who will be bound by this policy for that information.

Cookies, analytics, and advertising tools

Cookies are small files a website stores in your browser. We name each tool this website uses so you know what is running:

  • Google Tag Manager loads the measurement tags below from our own Google Tag Manager container.
  • Google Analytics 4 measures how visitors use the website, such as which pages are viewed and how visitors arrive.
  • Google Ads conversion tracking tells us when a visit from one of our Google ads leads to a call or a service request. It may set an advertising cookie to connect the ad click with that result.
  • Google reCAPTCHA protects our forms from spam and abuse. Its use is subject to Google’s Privacy Policy and Terms of Service.
  • Google Fonts delivers the typefaces used on this site. Your browser requests them from Google, which receives your IP address.
  • Your consent choice is saved in your browser’s storage so we can respect it on your next visit.

These tools run under Google Consent Mode. For visitors in the European Economic Area, the United Kingdom, and Switzerland, analytics and advertising storage stay off unless you allow them. For visitors elsewhere, including the United States, they are on by default and you can turn them off at any time using the choices described in “Your Privacy Choices” below. You can also block or delete cookies in your browser settings. Blocking cookies does not stop the website from working.

Payment security

This website does not ask for, collect, or store credit card, debit card, or bank account numbers. Please never send card or bank details through a website form, email, or text message. Financing applications with GoodLeap or Synchrony are completed with the lender on its own secure systems and are governed by that lender’s privacy policy, so we do not see or store your full application or card details.

How long we keep information

We keep personal information for as long as we need it to respond to you, provide and support our service, keep accurate business records, meet legal and tax obligations, and resolve disputes. When we no longer need it, we delete it or keep it in a form that no longer identifies you.

Data security

We use reasonable administrative and technical safeguards to protect your information from loss, misuse, and unauthorized access. This website is served over an encrypted (HTTPS) connection. No method of sending or storing information online is completely secure, so we cannot guarantee absolute security.

Children’s privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share the personal information of anyone under 16. If you believe a child has given us information, contact us and we will delete it.

Your Privacy Choices

Your California Privacy Rights — Do Not Sell or Share My Personal Information

This section describes the privacy choices available to every visitor and the rights California residents have under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

Categories of personal information we collect. In the past 12 months, Tellez Heating and Air LLC has collected: identifiers and contact details you give us (name, phone number, email address, service address); internet and device activity collected through Google Tag Manager, Google Analytics 4, and Google Ads conversion tracking (IP address, cookie identifiers, browser and device details, pages viewed); call details reported by Google Ads for calls from our ads; text-message consent records; and, for job applicants, professional and employment information. We collect this from you, from your browser or device, and from Google. We use it for the purposes listed in “How we use your information” above.

Selling and sharing. We do not sell personal information for money. However, the Google advertising and analytics tags on this website may count as “sharing” personal information for cross-context behavioral advertising, as the CPRA defines that term. The categories involved are identifiers and internet activity, and the recipient is Google. You have the right to opt out of this sharing.

Your rights. California residents have the right to:

  • Know what personal information we collect, use, and disclose, and get a copy of it
  • Delete personal information we hold about you
  • Correct personal information that is inaccurate
  • Opt out of the sale or sharing of your personal information
  • Limit the use of sensitive personal information. We do not collect sensitive personal information through this website.
  • Non-discrimination. We will never deny service, charge a different amount, or provide a different level of service because you used a privacy right.

How to opt out of sale or sharing. You can opt out in any of these ways:

  • Use the “Decline optional” button on our cookie notice.
  • Use the opt-out button below. It turns off analytics and advertising storage in this browser and remembers your choice.
  • Turn on Global Privacy Control (GPC) in your browser or browser extension. This website treats GPC as a valid opt-out request and applies it automatically, with no other action needed.
  • Email tellezhvacr@gmail.com with the subject “Do Not Sell or Share My Personal Information,” or call (918) 809-2017.

Opt out in this browser

Turns off analytics and advertising cookies on this website for this browser. If you use another browser or device, opt out there too, or turn on Global Privacy Control.

Requests to know, delete, or correct. Email tellezhvacr@gmail.com or call (918) 809-2017. We will confirm your request using the contact details you give us and respond within the time the law requires. You may use an authorized agent to make a request for you; we may ask the agent for proof that you gave them permission.

Other states. Residents of Oklahoma and other U.S. states with consumer privacy laws may have similar rights to access, correct, delete, or opt out. Contact us the same way and we will honor the rights your state law gives you.

Changes to this policy

We may update this Privacy Policy when our services, tools, or the law change. The “Last updated” date at the top shows the latest version. Using the website after an update means you accept the revised policy.

Contact us

Questions about this policy or how we handle your information? Reach us at:

See also our Terms of Service, SMS Terms, and Accessibility Statement.