Good questions
Frequently asked questions
Straight answers to what Tulsa-area homeowners ask us most. Still have a question? Give us a call.
Working with Tellez
How do I know I actually need the repair?
We show you photo evidence of the issues we find on every call and explain what you should and should not be paying for, so you can decide with real information in front of you.
Will you try to upsell me?
No. We do not do high-pressure sales. Our technicians lay out your options and stay until every question is answered. The decision is always yours.
What are your hours?
Our regular hours are 8 AM to 5 PM, Monday through Friday. We answer calls and texts until about 10 PM most nights and get you on the schedule. Evenings and weekends are for emergencies and carry an additional fee.
Are you licensed and insured?
Yes. We are licensed (#0061973), bonded and insured.
Do you stand behind your work?
Yes. We back our services with a satisfaction guarantee, and our technicians stay on site until you are satisfied and every question is answered.
Estimates and financing
Do you offer free estimates?
Yes. We provide free estimates on new equipment. We come out, understand your home, and give you honest options with no pressure.
Can I finance a new system?
Yes. Financing is available on new equipment through GoodLeap and Synchrony. Ask us which option fits your situation when we provide your estimate.
What do your maintenance plans include?
Two precision tune-ups a year, 15% off repairs, 15% off indoor air quality products, a reduced service fee and priority scheduling. Each plan covers one address.
Service and safety
What areas do you serve?
We serve Tulsa, Broken Arrow, Bixby, Jenks, Owasso, and Coweta, Oklahoma. If you are unsure whether you are in our area, give us a call.
What should I do if I smell gas?
Leave the house right away without touching any switches, then call the gas utility or 911 from outside.
How often should I have my system serviced?
Twice a year: in spring to get the AC ready for summer, and in fall to get the furnace ready for winter.
How often should I change my filter?
A good rule of thumb is every other month, but it depends on your home. Pets and dust mean more frequent changes.
Why is my AC freezing up?
Common causes are low refrigerant from a leak, restricted return airflow (a dirty filter, or blocked or undersized returns), and, less commonly, an oversized system. Give us a call and we will find the cause.
Mon–Fri, 8AM to 5PM
Honest comfort, from a family that answers the phone.
Tell us what is going on and we will show you photo evidence of what we find before any work begins. No high-pressure sales.